Privacy Policy

1. Introduction

Kestro ("we," "our," or "us") is operated by Cooper River LLC. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at kestro.ai and use our platform (collectively, the "Service"). Please read this policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, company name, and password when you create an account.
• Billing Information: Payment method details processed through our third-party payment processor. We do not store full credit card numbers.
• Usage Data: Information about how you interact with the Service, including pages visited, features used, and actions taken within the dashboard.
• Territory and Lead Data: ZIP codes, geographic areas, and lead information generated through our AI analysis of satellite imagery.
• Device and Log Data: IP address, browser type, operating system, referring URLs, and access timestamps.

3. How We Use Your Information

• To provide, operate, and maintain the Service
• To process your transactions and manage your account
• To generate and deliver property detection leads for your territories
• To communicate with you about updates, support, and marketing (with your consent)
• To improve and personalize the Service
• To detect, prevent, and address technical issues or fraud
• To comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of the Service may not function properly. We use cookies for authentication, preferences, and analytics purposes.

5. Third-Party Services

We may share your information with third-party service providers that assist us in operating the Service, including:

• Payment processors (for billing and subscription management)
• Cloud hosting and infrastructure providers
• Analytics services
• Email and communication platforms

These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6. Data Security

We implement commercially reasonable security measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. To exercise any of these rights, please contact us at support@kestro.ai.

9. Children's Privacy

The Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Cooper River LLC
Email: support@kestro.ai